On The BaizeHow can we help?
Find the quick answers below. If you're still stuck, email us and a person will reply.
Contact us
Email support@onthebaize.com. We reply within 2 working days during the beta.
Getting the app
The beta is invite only. Testers get an email invitation with a link for iPhone or Android, or you can open the web app in your browser.
You'll need your invite code to create an account.
No invitation yet? Request beta access.
Bookings, payments and refunds
You can cancel or move a booking from the booking in the app. If something went wrong with a payment, email us with the booking date and the venue and we'll look into it.
Reporting a player or a score
To report a player, use Report on their profile. If a score is wrong, dispute it from the match in the app.
Venues
Venues can sign in to the venue portal. Can't get in, or need a hand with your tables or payouts? Email support@onthebaize.com.
Deleting your account
You can delete your account in the app, or by email. How to delete your account.